How to Order

If you decide you would like to order a handmade tiara by Joanna’s Bridal please either go to Etsy.com or send me an email form stating the following:

Your name, your address, contact telephone no., email address if different to the one used and date of your event.

The details of your chosen design/s including the design name, colour of the band and choice of crystal or pearl colours from the charts below (please carefully read the individual tiara descriptions as some have limited choices).

Joanna’s Bridal will then send an email back to you confirming your chosen design and colours with a total price, inc. postage and packaging and an estimated delivery. If you are happy with this you will then need to send a cheque or postal order to the postal address in the email for the full amount (we are unfortunately unable to accept any other forms of payment at the moment). Please write your name and address on the back of the cheque so we can cross reference with the right order.
Please note that each tiara is made to order and work on your tiara will not commence until the cheque has cleared. We recommend that you allow 5 days for this and a further 3 weeks for your order to be despatched as components may need to be ordered in. Joanna’s Bridal will make every effort to complete your order within this timescale and will endeavour to inform you if we feel we may not be able to do this.

We recommend that you do not place an order less than 4 weeks before your event and suggest you allow at least 8 weeks in case any unforeseen problems arise.

Please make sure you have read and understood the disclaimer below before you place an order with us. If you have any questions, please contact us and we will make every effort to answer them to your satisfaction.

Disclaimer

Joanna’s Bridal very much hopes your tiara will be perfect for you, but sometimes problems do arise and we make every effort to resolve them as quickly and efficiently as possible.

Joanna’s Bridal takes no responsibility if the colours you have ordered vary from those shown on the screen as it is impossible for us to accurately portray these due to photographic quality and differences in monitor settings. If you are in any doubt about colours, please contact us before you place an order and we will send you a crystal/ pearl sample. Please do not order if you are unsure.

Joanna’s Bridal makes every effort to accurately recreate your tiara to the samples shown in the gallery, but please remember your tiara will be individually made by hand and some of the designs have a ‘random’ effect, which is part of their beauty. Joanna’s Bridal takes no responsibility for such slight differences.

If your tiara is faulty or damaged in anyway, please contact us within 7 days of the despatch date shown on your invoice and return it as soon as possible unused, in its original packaging. We will then offer a replacement or full refund (minus the shipment costs of you returning the item to us). We recommend you get recorded and insured delivery. If you receive your tiara with damaged packaging please make sure the delivery driver notes this when you sign for it and it may be best to contact us straight away, although we hope the packaging will sufficiently protect your item. No returns can be accepted if you have not contacted us within seven days of the despatch of your item. Joanna’s Bridal reserves the right to refuse a refund if we think the item has been used or tampered with.

The tiaras will fit most people and can be adjusted. To adjust the tiara, simply bend it gently until it fits comfortably on the head. The decorative beadwork can also be gently adjusted, but it is quite delicate. Please check your item for faults before you do this as we will class this as used.

Joanna’s Bridal takes no responsibility if your order does not arrive in time for your special event, providing it was despatched within the time frame explained under ‘How to Order’. We have no control over the delivery time and only offer it as a guide in the order confirmation email based on Royal Mail.